Vendor Success Guide: Managing Your Store on Amazoon

Welcome to the Amazoon Vendor community! This guide will help you navigate your dashboard, manage your products, and optimize your sales experience.

1. Accessing Your Vendor Dashboard

To manage your store, you must first log in to your dedicated portal:

Login URL: Visit My Account and enter your vendor credentials.
Dashboard Access: Once logged in, click on the “Vendor Dashboard” tab in the account menu. This is your central hub for sales reports, product management, and settings.
2. Adding and Editing Products (Step-by-Step)

Managing your inventory is the core of your business. Follow these detailed steps to ensure your products look professional and sell fast.

A. Adding a New Product

Step 1: Basic Info – Go to Products > Add New. Enter your Product Title. Be specific.
Step 2: Description & Short Description – Use the Main Description for details and the Short Description for highlights.
Step 3: Product Data (Pricing & Inventory) – Set your Regular Price and Sale Price. Use the Inventory tab to manage your SKU and stock status.
Step 4: Images & Gallery – Upload a Featured Image and additional shots to the Product Gallery.
Step 5: Selecting the Correct Category – Always select the most specific sub-category on the right-hand side.
B. Managing Product Variations (Sizes, Colors, etc.)

If your product comes in different options, change the product type to Variable Product, add Attributes, and generate Variations with unique prices and images.

3. Inventory Management Tips

Efficient inventory management prevents overselling and keeps your customers happy. Use these tips to stay on top of your stock:

Enable Stock Management: Always check the “Manage Stock” box in the Inventory tab. This allows the system to automatically hide products or show them as “Out of Stock” when they sell out.
Set Low Stock Thresholds: Enter a value in the “Low stock threshold” field to receive an email notification when your inventory is running low. This gives you time to restock before you run out.
Use Unique SKUs: Assign a unique Stock Keeping Unit (SKU) to every product and variation. This makes it much easier to track items in your physical warehouse and matches your digital records.
Regular Audits: Once a month, compare your physical stock with the numbers in your Vendor Dashboard to ensure accuracy.
Bulk Updates: If you have many items, use the “Quick Edit” feature in your product list to update stock quantities rapidly without opening each product page.
4. Managing Orders and Statuses

Keeping your order statuses updated is crucial for customer satisfaction and timely payouts.

Processing: Default paid status. Begin packaging the item.
On Hold: Use if waiting for customer clarification or if there is a temporary delay.
Completed / Shipped: Once handed to the courier, update the status to Completed.
Tracking Numbers: Always add the tracking number to keep the customer informed.
5. Creating Store Coupons

Coupons are a powerful tool to drive sales. Navigate to the Coupons tab, select Add New Coupon, and set your code, discount type, and usage restrictions. You can choose to apply coupons to all products or specific items.

6. Store Location and Shipping

Setting Your City: Go to Settings > Store. In the Location section, enter your physical store address and City.
Shipping Info: Enter weight and dimensions in the product settings for accurate shipping calculations.
Estimated Delivery: State your delivery timeframe (e.g., “3-5 business days”) in the Short Description field.
7. Vendor FAQ & Troubleshooting

Q: How do I get paid for my sales?
A: Payments are processed according to the payout schedule. Ensure your payment details are entered in Settings > Payment.

Q: Why is my product not appearing on the website?
A: New products may require admin approval. Check if the status is “Pending” or if “Catalog Visibility” is set to “Visible.”

Q: Can I offer discounts to specific customers?
A: Yes, you can create a private coupon code and share it directly with the customer. Set a usage limit of “1” to ensure it is only used once.

Q: What happens if a customer wants a refund?
A: Customers must request refunds through the platform. You will be notified to review the request. Once approved, the refund is processed according to our store policy.

Q: How do I change my store name or logo?
A: You can update your branding anytime under Settings > Store. Make sure your images meet the recommended dimensions for the best display.

8. Managing Store Settings

Branding: Upload your store logo and banner in Settings > Store.
Store SEO: Add a meta description for your store to help it rank better in search engines.
Need more help? If you have any questions or require further assistance, please visit our Contact Us page and our dedicated support team will be happy to assist you.